Frequently Asked Questions
Everything you need to know about your EUGY style journey.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since EUGY designs feature a modern tailored fit, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect silhouette.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your specific location.
Are EUGY garments sustainably produced?
Yes, we are committed to ethical fashion. We partner with certified manufacturers who prioritize fair labor practices and utilize organic or recycled materials whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
How should I care for my EUGY pieces?
To maintain the longevity of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of each item.